SUPPORT / customer record
A real reply, without sending your photo.
Tell us what failed, which paper size you used, and what your printer or browser reported. Keep personal photos on your device.
Last updated August 31, 2026Customer support
Email leeshaowei3@gmail.com. We aim to reply within three business days.
What to include
- Your browser and device type.
- Heart, oval, circle, or rectangle.
- 4×6 or A4 paper and the exact error message.
- A Creem order or checkout ID if the question is about payment.
Do not attach private photos
Locket Fit edits photos locally. A screenshot of the error message is usually enough; crop out filenames and personal images before sending it.